Cancellation Policy, Rules & Pet Guidelines

Campground Cancellation Policy

Cancellation Deadline: Please contact us by 12:00 PM, 3 days before your stay.

Cancellation Fees:

• 3 days before cancellation: 20%
• 2 days before cancellation: 30%
• 1 day before cancellation: 50%
• Same day or no-show cancellation: 100%

Cancellation Policy Revision (Effective from September 1, 2025)

＊Please Note: For reservations made through online booking platforms, the cancellation policy based on each platform’s terms and conditions will apply.

Accommodation Exception Policy

※ No cancellation fees apply in the following cases:

• Weather-related closures: When we temporarily close our facilities due to severe weather conditions (heavy rain warnings, storm warnings, etc.) or natural disasters
• Typhoon warnings: When the Japan Meteorological Agency forecasts that our campground will be within a typhoon’s storm warning area
• Weather warnings on your stay date: When weather warnings are issued by the Japan Meteorological Agency for the relevant area on your accommodation day
• Extended weather warnings: When weather warnings are issued before your stay date and conditions are not expected to improve by your accommodation day
• COVID-19 restrictions: When local authorities request business suspension due to COVID-19 or similar infectious disease outbreaks

※ Weather-related accommodation unavailability will be determined based on information from the Japan Meteorological Agency and related organizations, and announcements will be made on our official website accordingly.

Please note that if you cancel for personal reasons before our “Weather-related Accommodation Unavailability Notice” is posted, our standard cancellation policy will apply.

Contact: TEL: 0735-42-1777 (9:00 AM – 9:00 PM, Closed: Thursdays)

BBQ Plan Cancellation Policy

Cancellation Deadline: 12:00 PM, 2 days before

(As BBQ meals and beer server rentals are provided at near-cost prices requiring special procurement, there are no exceptions to this cancellation policy. Please notify us of any cancellations by phone by 12:00 PM, 2 days before your reservation.)

• Important: For same-day cancellations or unreachable customers, we may charge actual costs including billing expenses, and may decline future reservations. Thank you for your understanding.

Prohibited Activities

• Damaging buildings, facilities, equipment, or amenities
• Cigarette littering (please use portable ashtrays)
• Cutting trees or collecting plants in our area and surrounding properties
• Open fires or charcoal grilling without proper equipment (direct ground fires prohibited)
• Use of generators (except silent lithium battery-powered types)
• Karaoke or loud radio/music
• Use of floodlights or other strong lighting equipment
• After 9:00 PM: campfires, fireworks, barbecues, or other activities that may disturb other guests
• Fireworks that make noise, including aerial fireworks and firecrackers (quiet handheld sparklers are permitted)
• After 8:00 PM: idling vehicles in the campground, parking areas, or auto sites
• Driving vehicles into designated tent areas within the free camping sites

Important Guidelines

• Liability: Management assumes no responsibility for troubles, accidents, or theft within the facility. Please keep valuables with you at all times.
• Pets: Keep pets under proper control to avoid disturbing others, and always keep them leashed.
• Disputes: Management will not intervene in conflicts between guests.
• Permits: Display camping permits and parking passes visibly on your windshield or dashboard.
• Noise: Keep radio and music volumes low to avoid disturbing other guests.
• Fire Safety: Handle fire with extreme caution. Always extinguish charcoal and campfires completely with water before sleeping or leaving your site.
• Wildlife: Crows, pigeons, and other birds may visit the campground. Do not leave food outside when away from your site or sleeping.
• Package Delivery: If you plan to have packages delivered, please notify us of the delivery date, time, and number of packages by the day before. We cannot accept deliveries on our regular holidays (Thursdays). Management assumes no responsibility for lost or damaged packages.

Pet Accommodation Guidelines

At Otonashi-no-Sato, we welcome pets at no additional charge. However, we have established field rules to ensure all guests can enjoy their stay comfortably. Pet owners must follow these guidelines, and failure to comply may result in denied entry or removal from the premises.

Required Pet Guidelines:

• Pets must be well-trained and well-behaved (This means no frequent threatening behavior, excessive barking, or biting toward other guests or their pets)

• Pets must be leashed at all times on the premises (Please be considerate as young children may approach unexpectedly)

• Pet waste cleanup is the owner’s responsibility

• Do not leave pets unattended when going out for shopping, etc. (Leaving pets alone in unfamiliar places causes significant stress and is not permitted from an animal welfare perspective)

• Pets are strictly prohibited in the reception/management building and hot spring center, except for service dogs (The hot spring center “Otonashi-no-Sato” also serves as a local public bathhouse, so please understand this policy for hygiene management reasons)

• Pets must be kept in cages inside cottage buildings and cannot roam freely (This policy helps reduce pet stress in unfamiliar environments, prevents property damage, and considers guests with animal allergies)

Pet Cage Requirements:

※ Pet cages must meet the following conditions ①②:

① Must be fully enclosed (floor and 4 sides) with pet sheets, ensuring pets can relieve themselves inside ② Must be adequately sized to avoid excessive confinement from an animal welfare perspective

• Both fence-type and box-type cages are acceptable. For fence-type cages, floor covering is mandatory.
• Please bring your pet’s usual cage when possible to minimize stress

• For multiple pets, accommodation is limited to cottages for 7 or more people

※ These rules are designed for one medium-sized dog or smaller per group. For other types or sizes of pets, please consult us in advance for individual consideration.

The administrator is not responsible for any trouble, accidents, thefts, etc. between users in this facility.
Be sure to carry your valuables with you.
All pets must be leased and not bother other guests around you.
Please be aware in advance that the administrator will not be involved in any of your troubles with other users.
Place your permit and parking certificate in a conspicuous place, such as right under the windshield.
Turn down the volume of the radio, music, etc. as much as possible, and be careful not to disturb people around you.
Be careful when handling fire. When you leave the campsite for a while, such as when going to bed, be sure to water the charcoal or bonfire to extinguish the fire completely.
Crows and pigeons may come to the venue, so please do not leave food outside when you go out or go to bed.
When shipping a package in advance, please be sure to inform us of the arrival date, arrival time, and quantity of the package by the day before.
Luggage cannot be picked up on our regular holidays.
The administrator is not responsible for any loss or damage of the delivered items.

Please separate and dispose of your garbage at the garbage collection point designated by the campsite. Bring your trash home as much as possible.
Separate combustible waste and recyclable waste (cans, glass bottles, PET bottles).
Make sure your remaining charcoal is not lit when disposing of it. Do not leave the remaining charcoal inside the campsite.
Do not bury garbage or leftover charcoal in the soil.
Do not dispose of household appliances, tires, batteries, or other non-burnable garbage in the garbage collection area.
Be sure to close the garbage bag.

We are not responsible for any troubles such as theft or loss of accidents (personal injury or property damage accidents) on the premises.